Cookie Policy

Aurum: Bar & Lounge uses cookies and related website technologies to support a secure, seamless, and elevated digital experience for visitors exploring our lounge, cigar, hookah, sports bar, private event, and hospitality offerings.

This Cookie Policy explains how cookies are used on the Aurum website, why they may be active, what cookies have been identified, and how visitors can manage their preferences.

For the purpose of this Cookie Policy, “Aurum,” “Aurum: Bar & Lounge,” “we,” “our,” and “us” refer to Aurum: Bar & Lounge.

Locate Us

2821 Rozzelles Ferry Rd, Charlotte NC – 28208
Phone: (704) 526-0161
Email: sales@aurumcharlotte.com
Hours: Mon – Thurs: 5 PM – 12 AM
Fri: 5 PM – 2 AM
Sat: 12 PM – 2 AM
Sun: 12 PM – 10 PM

This Cookie Policy applies to the Aurum website and any online page, inquiry form, booking pathway, landing page, contact feature, or digital experience where this policy is posted or linked.

Where information collected through cookies can identify, relate to, describe, or reasonably connect with a person, browser, device, or visitor, that information may be treated as personal information under applicable privacy laws. This Cookie Policy should be read together with our Privacy Policy, where applicable.

This policy does not apply to third-party websites, reservation platforms, payment processors, social media pages, map providers, delivery partners, event partners, or external services that are not owned or controlled by Aurum, even if they are linked or embedded on our website.

1. What Cookies Are

Cookies are small files that a website places on a visitor’s browser, computer, mobile phone, tablet, or other device. They help a website recognize a browser, maintain technical settings, support security checks, remember consent choices, or understand how visitors interact with the website.

Some cookies are required for the website to operate safely and reliably. Others may support visitor communication, consent management, security screening, website improvement, or limited visitor-recognition functions.

Aurum may also use technologies that work in a similar way to cookies, including scripts, pixels, tags, browser storage, session identifiers, consent-management tools, and security-related browser signals.

2. Why Aurum Uses Cookies

Aurum’s website is designed to introduce visitors to the brand, the venue experience, the hospitality concept, and the available online touchpoints. Cookies help make that experience smoother, safer, and more consistent.

Cookies may be used to:

help the website load securely and reliably;
protect the website from automated traffic, suspicious requests, bot activity, or misuse;
support website security and session validation;
check whether a visitor’s browser can accept cookies;
manage cookie consent and preference choices;
remember consent-related selections where applicable;
support online forms or visitor communication features;
recognize returning browsers where HubSpot tools are active;
improve the visitor journey across the website;
support a more polished digital experience for guests exploring Aurum.

The cookies currently identified on the Aurum website are primarily connected with website security, consent management, and visitor-recognition functionality. Aurum does not intentionally use the cookies listed in this policy to collect sensitive personal information.

3. Cookies Currently Identified on the Aurum Website

The following cookies have been identified as active on the Aurum website:

Cookie Name: ak_bmsc
Provider: Akamai
Category: Security / Bot Protection
Purpose: This cookie is generally used as part of website security and bot-management technology. It helps distinguish regular visitor activity from automated or potentially suspicious traffic and supports the protection of the website.
Typical Duration: Commonly short-term, often around a few hours, depending on configuration.

Cookie Name: bm_s
Provider: Akamai
Category: Security / Bot Management
Purpose: This cookie may help evaluate whether website activity appears to come from a genuine visitor or an automated source. It supports traffic validation and website protection.
Typical Duration: Duration may vary based on Akamai configuration.

Cookie Name: bm_so
Provider: Akamai
Category: Security / Bot Decision Support
Purpose: This cookie may store technical signals or state information that assists bot-management tools in deciding how to treat a website request.
Typical Duration: Duration may vary based on Akamai configuration.

Cookie Name: bm_ss
Provider: Akamai
Category: Security / Session Validation
Purpose: This cookie may support session validation and bot-detection processes. It can help protect the website from repeated automated requests, suspicious activity, or misuse.
Typical Duration: Often session-based or short-term, depending on configuration.

Cookie Name: bm_sz
Provider: Akamai
Category: Security / Bot Protection
Purpose: This cookie is commonly associated with bot management and security technology. It may help assess browser behavior, timing patterns, and request activity so the website can separate legitimate visitors from automated traffic.
Typical Duration: Commonly short-term, depending on configuration.

Cookie Name: hubspotutk
Provider: HubSpot
Category: Visitor Recognition / Form Support
Purpose: This cookie stores a unique visitor identifier. Where HubSpot tools are active, it may help recognize returning browsers and may assist with connecting form submissions or visitor interactions to HubSpot records where applicable.
Typical Duration: Up to 6 months, depending on HubSpot settings and browser controls.

Cookie Name: ot-cookie-check
Provider: OneTrust or Cookie Consent Technology
Category: Consent Management / Cookie Check
Purpose: This cookie may check whether the visitor’s browser accepts cookies or supports the operation of a cookie consent mechanism. It helps the website determine whether consent-related preferences can be stored correctly.

Typical Duration: Usually short-term or session-based, depending on consent-tool configuration.
Cookie Name: OT-Interactive-SessionId
Provider: OneTrust
Category: Consent Management / Session Support
Purpose: This cookie may support OneTrust consent-management functionality by helping tie consent-interface activity to a browser session. It may be used for preference management, consent-interface operation, or internal consent reporting.
Typical Duration: Usually session-based or short-term, depending on configuration.

Cookie Name: otuvid
Provider: OneTrust
Category: Consent Management / User Identifier
Purpose: This cookie may store a user identifier used by OneTrust to recognize the same browser or user across consent-management interactions. It can help support preference storage, consent records, and user recognition within the consent platform.
Typical Duration: Duration may vary based on OneTrust configuration.

4. Security and Website Protection Cookies

Aurum may use Akamai-related cookies to help protect the website from automated requests, bot traffic, scraping, unusual request patterns, and other activity that may affect website security or availability.

These cookies serve a technical protection purpose. They are not intended to promote Aurum’s services or personalize advertising. Their role is to help keep the website accessible, secure, and reliable for genuine visitors.

Because these cookies support website protection and technical delivery, they may be treated as essential where they are required for security, performance, or fraud-prevention purposes.

5. Consent-Management Cookies

Aurum may use OneTrust-related cookies or similar consent-management technology to support cookie notices, preference choices, and consent records.

These cookies may help the website determine whether a visitor has interacted with a cookie banner, whether the browser can store cookies, and whether certain cookie preferences have already been selected.

Without these cookies, visitors may be asked to repeat the same preference selections, or the website may not apply consent choices consistently across visits or sessions.

6. HubSpot Visitor-Recognition Cookie

The hubspotutk cookie is associated with HubSpot.

Where HubSpot tools are active on the Aurum website, this cookie may help recognize a returning browser. If a visitor submits a form, sends an inquiry, or interacts with a HubSpot-supported feature, the cookie may help connect that interaction with HubSpot records or reduce duplicate records.

This does not mean every anonymous website visit is automatically linked to a named individual. Identification depends on the information submitted by the visitor, the tools active on the website, browser settings, and applicable consent preferences.

7. Information That May Be Collected

Depending on the visitor’s browser, device, settings, consent choices, and website configuration, cookies and similar technologies may collect or support the collection of information such as:

browser or device identifiers;
IP address or approximate location derived from IP address;
date and time of visit;
pages accessed;
session activity;
cookie preference selections;
security and bot-detection signals;
technical browser information;
device type and operating system;
website request and performance data;
returning-browser identifiers;
form interaction data, where applicable.

Aurum uses this information to support website operation, protect the website, manage cookie preferences, improve the visitor experience, and support communication where forms or related tools are available.

8. North Carolina and U.S. Privacy Considerations

Aurum is located in Charlotte, North Carolina, United States.

North Carolina and U.S. privacy, data-security, consumer-protection, and electronic communication requirements may apply depending on the visitor’s location, the type of information collected, the website technologies used, and the legal thresholds applicable to Aurum or its service providers.

This Cookie Policy is intended to provide clear notice about the cookies identified on the Aurum website and the choices visitors may have. It does not limit any privacy rights available under applicable law.

Visitors from states, countries, or regions with specific privacy laws may have additional rights depending on the law that applies. These rights may include access, deletion, correction, portability, consent withdrawal, or opt-out choices.

9. Managing Cookie Choices

Visitors can manage cookies through their browser settings. Most browsers allow users to delete cookies, block cookies, reject third-party cookies, clear cookies after a browsing session, or receive alerts before cookies are stored.

If the Aurum website displays a cookie banner, cookie settings link, or preference center, visitors may use that tool to manage applicable cookie choices.

Some cookies may remain active if they are necessary for website security, technical operation, or consent-management functionality.

Cookie choices may need to be reset if a visitor deletes cookies, uses another browser, switches devices, or changes browser privacy settings.

10. If Cookies Are Disabled

Disabling cookies may affect how the Aurum website performs.

Security checks may not operate as intended, consent choices may not be remembered, forms may function differently, and some website features may become less reliable.

Visitors may also see cookie notices more frequently if consent-management cookies are deleted or blocked.

Blocking non-essential cookies will usually not prevent basic browsing. However, blocking cookies that support security, session validation, or consent management may affect website availability, performance, or preference handling.

11. Third-Party Technology Providers

The cookies listed in this policy are associated with technology providers such as Akamai, HubSpot, and OneTrust.

These providers may process cookie-related information according to their own documentation, platform settings, contractual terms, and privacy practices.

Aurum uses these providers to support website security, visitor communication, and consent management. Aurum does not control every technical detail of how third-party cookie infrastructure operates.

Visitors who want more information about these providers should review the privacy and cookie information made available by Akamai, HubSpot, and OneTrust.

12. Updates to This Cookie Policy

Aurum may update this Cookie Policy when website features change, cookies are added or removed, service providers change, consent tools are updated, or legal requirements evolve.

When this Cookie Policy is updated, the revised version will be posted on the website with a new effective date. The version available on the website will be the current version.

13. Contact Us

If you have questions about this Cookie Policy or the cookies used on the Aurum website, please contact us at:

Aurum: Bar & Lounge

2821 Rozzelles Ferry Rd, Charlotte NC – 28208
Phone: (704) 526-0161
Email: sales@aurumcharlotte.com
Hours: Mon – Thurs: 5 PM – 12 AM
Fri: 5 PM – 2 AM
Sat: 12 PM – 2 AM
Sun: 12 PM – 10 PM